Accepting Calls from your website

You may wish to receive calls directly from your website rather than receiving emails from visitors to your website. Calls can immediately be assigned to volunteers who can resolve the issue, answer the inquiry, or send information. Calls can be easier to manage overall than a lot of emails going to a generic "info@" email address. Rather than sift through many emails to determine which are requesting adoption information, for instance, you can quickly scan a form and assign it to a queue for responding.

When a visitor to your website fills out the Contact Us form, they will be able to select one of the public Call Categories to place the call. The call will be added to the Category and assigned to the associated Call Queue. Volunteers that are a member of the queue will receive an email alert telling them that a call has been added to their Queue.