1 answer
- 10-1
Eunice,
This is how to manage calls and assign calls to volunteers.
About calls#Howcallsaremanaged
Warmly,
Michelle
- Eunice Officer
Thank you- I have read the instructions carefully and am still not sure how to get this to work for us. Michel and I tested the reply functions to these inquiries. It seems that when I respond to the initial request, it goes to the email they provide (but can take quite a while, although my notifications to my gmail are instantaneous). HOWEVER, WHEN THEY REPLY TO MY RESPONSE IT GOES TO THE GENERAL SAR EMAIL, not back to the call log. Same if I forward to the person who needs to respond's personal email (where they can send attachments if needed), and they reply using the inquirer's provided email; the inquirer's response goes to the general SAR gmail (which is monitored by someone who will not ever know who that needs to go to - unless they can guess by the reply). Because of the difficulties with this so far, we are removing the contact form until we can figure this out - but I am wondering if we will have similar difficulties with the online forms and where that info needs to go? Any assistance is greatly appreciated!!
- Michelle [RG]
Eunice, since this is an account specific question, please be sure to open a support ticket.
Warmly,
Michelle
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We need to be able to assign a call to volunteers who handle those types of inquiries - how is that done from the call log?