Creating a support ticket

If you are having a problem doing a task in your account, please fill out a support ticket so that we can either fix the problem or walk you through the process.  In addition to support tickets, we offer a community-based Questions section in which other users can help answer specific questions about the use of the features of your services.  We have instructional videos and, of course, our user guides.  Here is a list of our guides:

• Getting Started with RescueGroups.org

• Pet Adoption Portal

• Website Service

• Data Management

• Online Forms

• Voicemail Service

• Email Services

We even have a chapter devoted to how to find the information you need in our guides.  Read the Finding help in the documentation in our Getting started with RescueGroups.org guide.

For a detailed guide to your methods of obtaining support from RescueGroups.org, read the Getting support page in the Getting started with RescueGroups.org guide.

Contacting us directly

You may have occasion to contact us directly, for instance, when sending in a form or letter, or sending a request for a support through email.  Here are the ways you can contact us:

Mail to:

RescueGroups.org
PO Box 1245
Bowie, MD  20718-1245

Email to:

support@rescuegroups.com

Fax to:

240-630-4880