2 answers
- 10-1
Bruce,
We would direct you to a few links.
First, is our guide on importing animal data into your account here: Importing animal data into your account
Second, is the set-up guide for Animal Sheler Manager here: Importing animal data from Animal Shelter Manager
Now your question "How often does it update RescueGroups?", you would need to reach out to Animal Shelter Manager to find out exactly how often your pet information is exported. This is because they 'send' that data to us, then we process it once sent (versus us 'taking' it). So the 'sending' of animals is on their/ASM's timeline. However, we check for updates from import sites and import your pets from that uploaded data once an hour.
Finally, your question "Does the import do updates to existing animals and add new ones?" An import file will only ever affect animal listings that have already been added through that particular import account file. So, if there are already animals listed in a RescueGroups.org account added through other means, no import file will overwrite or change those existing listings. However, if an animal was previously added from an import file and then a new version of that file no longer lists that animal, then the animal is deleted from the organization's account. Hopefully, that makes sense but if you need further clarification we would encourage you to open a support ticket: https://rescuegroups.org/support/
Sincerely,
Karen
Add your comment... - 10-1
I submitted a support ticket with additional questions but I did not save the ticket number - how do I find out what the status of the ticket is without a ticket number?
- Karen [RG]
Bruce,
You can email support@rescuegroups.org using the same email you opened the original ticket with and they can look it up for you off of that email address.
Sincerely,
Karen
Add your comment...
How often does it update RescueGroups?
Does the import do updates to existing animals and add new ones?