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We know it sounds difficult to set up a voice mailbox (or mailboxes), but it's not.  Configuring the settings is important, but not difficult, and we'll walk you through the process.

Where do I find it?

You can find the Add a Mailbox page by going to Services > Voice Mail: Mailboxes and clicking Add a Mailbox.

A mailbox (without voice mail) is created for you. A default password is set for you and you may change that password at any time.

If you plan to allow your callers to leave a message in this mailbox, change the Allow Messages to Yes and click Save Mailbox. Then enter information for the following fields (if applicable):

  • Mailbox Number:* Select the mailbox number to use from the drop-down list of available mailboxes.
  • Allow Messages:*  Select if you would like your callers to be able to leave a message in this mailbox.
  • Mailbox Name:* Your internal name for the mailbox, like "Adoptions."
  • Email Address: Address to send an email alert when someone leaves a message (supports only one email address)
  • Pager Address: Text pager address to send an email alert when someone leaves a message (supports only one email address)
  • Attach Recording:* Should an audio file of the message be attached to the email alert?
  • Delete Recording:* Should the server delete the message after the recording is emailed to you?  If you do not have the system delete the message you will need to login and delete messages on a regular basis.  Each mailbox will hold up to 100 voice mail messages.
  • Say Envelope:* Do you want to hear the date and time of the message in the recording?
  • Say Caller ID:* Do you want to hear the caller's phone number in the recording?
  • Password:*  Enter the password you would like to use for the mailbox.

Logging in to a voice mailbox with your web browser

 To log in to a mailbox, first, find the mailbox login from the mailbox page.  To determine the login, do the following:

  1. Log in to your account at https://rescuegroups.org.
  2. Go to Services > Voice Mail: Mailboxes
  3. Click the mailbox number
  4. Find the mailbox's "Web Login" (should be something like x@orgname or x@accountnumber)
  5. Remember that Web Login and then click that link
  6. A new window will appear for the voice mail system
  7. Enter the "Web Login" from above as the "Mailbox" and enter the mailbox password
  8. Click Login


If you log in to your voicemail mailbox and there aren't any messages shown, try using a different web browser. We have heard reports that certain web browsers don't display the messages correctly.

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