We know it sounds difficult to set up a voice mailbox (or mailboxes), but it's not.  Configuring the settings is important, but not difficult, and we'll walk you through the process.

Where do I find it?

You can find the Add a Mailbox page by going to Services > Voice Mail: Mailboxes and clicking Add a Mailbox.

Your first voice mailbox is created for you by default. A default password is set for you, however you may change that password at any time.

If you plan to allow your callers to leave a message in this mailbox, change the Allow Messages to Yes and click Save Mailbox. Then enter information for the following fields (if applicable):

  • Mailbox Number:* Select the mailbox number to use from the drop-down list of available mailboxes
  • Allow Messages:*  Select Yes if you would like your callers to be able to leave a message in this mailbox
  • Mailbox Name:* Your internal name for the mailbox, like "Adoptions"
  • Email Address: You can provide one Email Address to send an email alert when someone leaves a message
  • Pager Address: You can provide one Text Pager address to send an SMS alert when someone leaves a message
  • Attach Recording:* Select Yes to have an audio file of the message be attached to the email alert
  • Delete Recording:* Select Yes if you want the server to delete the message after the recording is emailed to you  
  • Say Envelope:* Select Yes if you want to hear the date and time of the message in the recording
  • Say Caller ID:* Select Yes if you want to hear the caller's phone number in the recording
  • Password:*  Enter the password you would like to use for the mailbox (passwords should be set to 4 digits)

Maximum voice messages

If you do not have the system automatically delete messages, you will need to login and delete messages on a regular basis.  Each mailbox will hold up to 100 voice mail messages.