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This feature is only available with the Website Service. |
You may wish to receive calls directly from your website rather than receiving emails because they from visitors to your website. Calls can immediately be assigned to volunteers who can resolve the issue.
Calls are requests for help/information. Sometimes they are entered by volunteers from voice mail messages or entered to track a task that needs to be completed (like a vet check or reference check).
, answer the inquiry, or send information. Calls can be easier to manage overall than a lot of emails going to a generic "info@" email address. Rather than sift through many emails to determine which are requesting adoption information, for instance, you can quickly scan a form and assign it to a queue for responding.
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You can find the option to allow calls to be submitted from your website on the Website Settings page.
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