You can accept calls from your website through the Contact Us form on your site.

Service Note

This feature is only available with the Website Service.

You may wish to receive calls directly from your website rather than receiving emails from visitors to your website. Calls can immediately be assigned to volunteers who can resolve the issue, answer the inquiry, or send information. Calls can be easier to manage overall than a lot of emails going to a generic "info@" email address. Rather than sift through many emails to determine which are requesting adoption information, for instance, you can quickly scan a form and assign it to a queue for responding.

Where do I find it?

You can find the option to allow calls to be submitted from your website on the Website Settings page.

If you are still using the Website Service interface, you can manage this option by going to Features > Features Options > General Site Options: Allow visitors to submit in the admin menu.

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