Where do I find it?
Adding, modifying (upgrade or downgrade), and removing services is done from your Account Administration page at Services > Account Administration. For a full description of all of the menu choices, see the About account administration section of this guide.
This chapter includes:
- How to upgrade your services
- How to downgrade your services
- How to change your services
For a brief description of each of our services, please view our slide presentation here.
You can also watch videos about our services here.
Add a service
Thank you for your confidence in us! To add more services, access the Account Administration menu by clicking Services > Account Administration.
From there, the following menu opens. To view your current services at any time, along with the due date for your invoice, if fees apply, click the Your Services link, and to upgrade or add services, click the Upgrade Services link.
That link opens a list of your current services, with a green check mark next to those you are currently using.
To add a service, click the link under the name of the service.
Upgrade a service
The best way to upgrade a service, is to go to the Services > Account Administration > Upgrade Services area, then click the link under the name of the service you want to upgrade.
Downgrade a service
You can also downgrade services (decreasing the amount of the service you use) or cancel them entirely by using the same link Services > Account Administration and clicking the Your Services link.
The page that opens lists your active services as well as those you've terminated.
Click the service you want to change. The service page opens.
From the Actions sidebar, click the Upgrade/Downgrade menu option.
Now, choose the package you want to downgrade your current package to from the options listed, and complete the steps presented to switch to the selected downgraded service.
Cancel a service
You can cancel any services by going to the Your Services page, clicking the appropriate service. and then clicking the Request Cancellation button to cancel the service. (This can also be done from the Actions menu on the left navigation bar.)
A cancellation request will be sent to RescueGroups.org. In most cases, the service will be immediately canceled and removed from your account. In some cases, the service will cancel on its renewal date.
Any unpaid invoices for the canceled service will also be canceled.
If you have any questions or concerns after canceling a service please contact RescueGroups.org support.