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Deleted user accounts can be restored. Please ask a local Site Admin for your organization to complete the following steps to restore a deleted user:
- Log in at RescueGroups.org and go to Services > Account Administration > Data Recovery
- Click on the Users link in the data table
- Search for the relevant User Name in the data table and click the name
- On the User account page, click the Edit button
- Verify that the email address is correct or update it as needed
- Change the Status to Active
- Click Save User and the user will be restored
Please note, if the email address or username is a duplicate of other user accounts in the organization, then it cannot be restored. If needed, edit the username and/or email address to ensure these fields are unique when restoring the user account.
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My organization accidentally deleted a user account. How do we restore it?