How often do you export to Adopt-a-Pet.com?

 
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I updated this morning and the data has still not been exported from Rescuegroups to AdoptaPet?  Once a day, every hour...when?  Thanks.

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      Dina,

      We export to Adopt-a-Pet.com about once an hour. You can verify that your organization has their exports enabled properly by logging in at RescueGroups.org and going to Animals > Exports

      If you have account specific questions, please open a support ticket here: https://rescuegroups.org/support/

      Thanks,

      Emily

      1. Dina Hitchcock

        Has always worked...NOT working now...the same old information is there this morning as was yesterday.  Please let me know what the deal is. 

      2. Dina Hitchcock

        Here  is the problem and I found it elsewhere.  For whatever reason, my export to Adopt a Pet was disabled.  Does this happen because I had not logged on for a month?  Thanks.


      3. Karen [RG]

        Hi Dina,

        We want to help but like Emily said, for account specific issues (like you are asking about why your specific account has stopped) please open a support ticket so we can look into your individual account at: 

        https://rescuegroups.org/support/

        Thanks,

        Karen

      4. Richard [RG]

        Dina,

        Yes, exports are disabled if there is still no login or update after the warning email.  The warning email states:

        We noticed that you haven't logged into your RescueGroups.org account in over 30 days. That doesn't necessarily mean there's a problem (maybe you haven't had any changes to your adoptable pets during that time). We apologize for the inconvenience, but we need to hear back from you in order to keep your current adoptable pets visible to the public. All you need to do is login to your RescueGroups.org account once every 30 days. Actually, anyone within your organization can login just once so that we know you're still operating. It would be great if you would login and check your pet list to be sure it's still correct. You can do that by going to Animals > Animal List from the menu: https://manage.rescuegroups.org If you need help with your account (user name, password, etc), please contact support: https://support.rescuegroups.org Thank you so much for your time and your dedication to the pets!

        Hope that clarifies things,

        Richard

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