How can I download an animal's picture?

 
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Is there a simple way to download a photos we have previously uploaded? We sometimes use photos of past animals for newsletters and such. We try to keep a the original photos on our own machines, but sometimes the only copy of a photo we have is the one that's been uploaded. Since the photos show up in a lightbox in the animal list on Rescue Groups, we can't just simply right click and save. Right now I take screenshots and save the photos that way, but it'd be nice if there was a way to simply download the file that we had uploaded previously.

ETA: I have tried saving the thumbnail from all the views I could think of (animal listings, individual animal detail page, and the animal media page), and I've tried accessing them via FTP with no luck (our "pictures" folders were all empty).

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    2 answers

    1.  
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      What was the solution here? Saving the thumbnail didn't work for me either. How can you download pics you've uploaded to RG?

      1. Michelle [RG]

        Sharyn,

        The instructions provided in this link are how to download an image. How can I save a picture from an animal's popover media gallery?

        If this method does not work, please open a support ticket so we can assist you further.

        https://rescuegroups.org/support/

        Warmly,

        Michelle

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    2.  
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      Hi Sam,

      Here's how to do this: How can I save a picture from an animal's popover media gallery?

      1. Sam Maurice

        Hi, Thanks for the reply. I did see that thread and tried that method, but it didn't work. The thumbnail only saves as an image that's 100 x 114 pixels, while the media manager reports the actual size to be 1578 x 1800 pixels. So I'm still searching for a way to do this.

      2. Michelle [RG]

        Hi Sam, Which web browser are you using? Can you try this in a different web browser like Chrome?

      3. Sam Maurice

        Chrome is actually my default browser. But I also tested in Firefox and IE without success.

      4. Michelle [RG]

        Hi Sam, Can you open a support ticket so we can try to help you with this?

      5. Michelle [RG]

        Hi Sam, I sent you an email to work with you on this further.

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