How do I add upgrade, downgrade, or remove services?

You can change your services at any time, by adding, modifying (increasing to make them more comprehensive, or decreasing them), or removing services you don't use.

Adding a service

Thank you for your confidence in us! To add more services, access the Account Administration menu by clicking Services > Account Administration.

From there, the following menu opens. To view your current services at any time, along with the due date for your invoice, if fees apply, click the Your Services link, and to upgrade or add services, click the Upgrade Services link. 

That link opens a list of your current services, with a green check mark next to those you are currently using.

To add a service, click the link under the name of the service.

Upgrading a service

The best way to upgrade a service, is to go to the Services > Account Administration > Upgrade Services area, then click the link under the name of the service you want to upgrade.

Downgrading or canceling a service

You can also downgrade services (decreasing the amount of the service you use) or cancel them entirely by using the same link Services > Account Administration and clicking the Your Services link.

The page that opens lists your active services as well as those you've terminated.

Click the service you want to change. The service page opens.

Beneath the service, click either the Upgrade link to upgrade or modify the service or the Request Cancellation button to cancel the service. (This can also be done from the Actions menu on the left navigation bar.)

Here's a video to help you in upgrading, downgrading, and removing services (adding and removing)

What else does RescueGroups.org do for me?

We have user-friendly guides for each service, to help you jump right in and start using your service. We offer free support through our support tickets and email, we have how-to videos demonstrating some of the instructions and highlighting some of the features of the services, and we have free tools and other low-cost services. 

This page of our website gives you a brief summary of every one of our services, as well as links to some helpful videos about the services: https://rescuegroups.org/services/

And if it's all confusing, just ask us! Fill out a support ticket and we'll be glad to answer your questions.

What other services does RescueGroups.org offer?

You can always view all of our services from the Our Services tab on our website, RescueGroups.org.

This is a summary of some of our other services and our free tools:

Web Hosting

You may already have a web host, and now that you've signed up for our services, you may want to look into our web hosting. Yes, we can host your website! You can read all the details on our website.

We have three levels of web hosting support, with varying amounts of disk space, monthly traffic, and number of web users. Remember, you will never see an ad for our services on your website. 

Domain names

Remember, you get a free host name for your website when you sign up for our Website Service. This host name takes the place of a domain name. You will get a website URL like this: adoptablepets.rescuegroups.org.  The hostname is the first part of your website address (adoptablepets), and the second part is our name (rescuegroups.org) because we host your site.  

A domain name makes it easy for guests to find your website. You're never required to register a domain name if you have our Website Service. However, if you do, we can register or transfer the domain name for you. You will always own the domain name.

Website customization

We can work within our templates to create a custom website for you. Contact us with your ideas.

Email Marketing

With our Email Marketing Service you can send 500 emails each month to publicize your events, your fundraisers, or your current news. This initial level of the service is completely free, but you can upgrade to a higher level of service (additional emails per month) at any time.

Email Hosting and forwarding

If you're looking for an email host, look no further! We offer unlimited mail boxes and forwarding, spam learning, auto-reply, and a catch-all email address.

Voicemail Service

We offer a dedicated voicemail or toll-free voicemail, no telephone, number for you to help you manage incoming calls. This service offers nine individual voice mailboxes, with greetings, alerts, and web access to messages.

Fax-to-email 

You can get a dedicated incoming fax number that delivers directly to your email with unlimited minutes and usage.

Facebook Setup

Not technical? Want a Facebook page for your organization? We can help you. 

Facebook Pet iFrame

The Adoptable Pet iFrame for Facebook is an easy-to-install Facebook application that displays your organization's adoptable pets on your Facebook page.

Free organization listing

Even if you don't sign up for any of our services, we're glad to include your organization's public information in our listings that are sent to hundreds of adoption sites.

Pet Adoption Toolkit

You can put all your adoptable pets on your website simply by pasting this code into your website. Just contact us about how this can work for you.

Pet Adoption Tracker

The Pet Adoption Tracker allows you to understand better your animals' exposure on the Internet using graphs to display most popular breeds, when a pet was last viewed, which websites are providing views, and how many unique visitors you've had.

Developer tools

HTTP Data API

Our API is different from the other adoptable pet APIs available. See our website for full details of what our API offers.

Pet Search iFrame

The Adoptable Pet iFrame allows you to just copy and paste some simple HTML code onto a web page on your website to have a complete adoptable pet search on your website.

Custom development

We can develop your website's integration with the RescueGroups.org API and other data services.