Sending messages that are known to be undeliverable will hurt RescueGroups.org's ability to sent email to other recipients, so it is important that we be proactive to minimize the number of repeat undeliverable messages to the same recipient.

We recommend that you take the following actions if your organization receives a notice from RescueGroups.org that a User Login Account has been deactivated due to undeliverable messages:

1. Consider if the volunteer is still active with your organization.
2. Contact the volunteer to determine if their email address has changed.

If the person no longer needs access to your RescueGroups.org account

If the volunteer is no longer active with your organization, or no longer needs access to your RescueGroups.org account, we would recommend that you remove the permissions from the account.

If you need to reactivate the User Login Account

If the person's email address has changed and you need to reactivate their account, you'll need to edit their User Login Account.

1. Login to your Manage account.
2. Go to Contacts > User Login Accounts.
3. Find the correct User Login Account in the list and click their Username.
4. Click Edit.
5. Update the email address.
6. Select Active.
7. Click Save User.

 The user can now login to their account again.