The main greeting will give basic information about your organization (be clear who you are so that callers know that they have reached the correct organization), as well as menu choices for the caller to select.
For example, your main greeting might say, "Thank you for calling We Love Animals, Inc. We rescue, rehabilitate and adopt cats and dogs in the Buffalo, NY area. We adopt our pets only to residents of NY state. If you need to give up an animal, press 1. For more information on adopting a pet from us, press 2. For information on our upcoming events, press 3.... etc."
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