Once you create multiple accounts with the adoption listing websites, you can contact our support team with your FTP information to add the accounts as Export Accounts in your RescueGroups.org account. Follow the process in the Exporting animal data to Petfinder chapter or the Exporting animal data to Adopt-a-Pet chapter.

This information applies to both the Petfinder FTP uploads and Sync App updates.  If you don't have multiple accounts with Petfinder and Adopt-a-Pet.com , your adoptable animals may appear in searches by the distance of a zip/postal code that does not accurately reflect their physical location.  updates. They are the only two adoption listing websites that use the location of the organization (organization's account) as the location used when searching for adoptable pets and not the location of the pet.

Adding an export account

An "export account" Export Account must be added to your account in order to send pet listings to Petfinder and Adopt-a-Pet.com.   They are the only two adoption listing websites that have not decided to use the RescueGroups.org API to receive adoptable pet information and therefore still require an FTP data file upload. 

Each of your animals will then have an Export Accounts section when you view or edit the information.  For each animal, select the appropriate export account based on location. 

Only your Adopt-a-Pet.com and Petfinder exports appear on the animal pages records -- all other adoption listing websites receive your animal's actual individual location and do not depend on the organization's account zip/postal code for animal searches.