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If you need to remove the registration for a microchip (ex., the animal is returned)because an animal was returned:

1. Contact the microchip registry and request that the registration be removed.
2. Once the registry confirms that the registration has been removed, go to Animals > Microchip Registrations in RescueGroups.org.  Select  
3. Select the checkboxes next to the chip registrations you wish to remove.  Use  
4. Use the drop-down down Actions menu to choose Delete.
5. Re-register the microchip to the new owner.

If you want to remove a registration that failed with the status Error, and do not need to retry the registration because you have dealt with the situation:

1. Go to Animals > Microchip Registrations in RescueGroups.org.  
2. Select the checkboxes next to the chip registrations you wish to remove.  
3. Use the drop-down Actions menu to choose Delete.

Common microchip registration errors

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The microchip is already associated with an animal.  RescueGroups.org cannot remove any registries so you will need to contact the chip registration company to have them remove the current animal before attempting to register again.

"Chip already associated with an existing pet, and owner."

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PetLink only allows prepaid microchips to be registered through RescueGroups.org. If this is a Datamars/PetLink microchip, you will need to contact PetLink support directly to register the microchip. If you believe the message is incorrect, you would also need to contact PetLink support regarding this specific microchip.

"Failed to validate 'pet' object object" 

"This typically means that the microchip has already been registered, so we cannot register it again through through RescueGroups.org. You can confirm this by searching for the microchip on https://www.petlink.net. It is most likely the owners already registered their new pet directly, or the microchip is still registered to previous owners. If you believe this is incorrect, you'll need to reach out to PetLink support to remove the incorrect registrations."the microchip is already registered in the PetLink database, you can use your animal professional account on the PetLink website to transfer ownership.  Please email support@petlink.net with any questions about transferring ownership.

"Failed to validate some fields."

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