Only the Site Admin for your organization can enable automatic microchip registrations. |
Microchip registrations will be submitted to all enabled Registries. Each Registry has its own system, and you may need to follow additional instructions in order to be able to submit registrations to their database.
To enable microchip registrations with FreePetChipRegistry:
Only PetLink pre-registered/prepaid microchips (which start with 98102) will be registered electronically with PetLink. Also, Datamars/PetLink microchips are only registered with the PetLink registry. Please contact RescueGroups.org support if you have any questions. |
To enable microchip registrations with PetLink, request an account from their website:
After your account with PetLink is created, ask PetLink to enable API Access on your account so that you can enable the microchip registrations from your RescueGroups.org account. |
Wait for the response from PetLink. When you receive confirmation from PetLink that your account has been created, contact them and ask that your account is enabled for "API access". Continue with the next set of instructions once you receive confirmation of your account creation from PetLink:
You can register a microchip through either the Animal Add page, the animal edit function, or the Adoption add page.
To register a microchip through the animal pages go to either the Animal Add page (Animals Add an Animal), or edit the animal from the animal list (Animals Animal List).
To register a microchip through the adoption page, go to the Adoptions > Add page.
You can watch a video Microchip Registrations when adding animal adoptions:
You can review the errors from failed microchip registration attempts. To view the errors for a registration:
For more information on reviewing your registrations and knowing if they succeeded or failed, please see our "About Automatic Microchip Registration" page.
If a registration fails, you can correct the issue and then retry the registration. To mark a registration to retry:
If you need to remove the registration for a microchip (ex., the animal is returned):
"This microchip code has already been registered in the registry. You must contact the registry and have them remove the existing registration before you can re-register this microchip."
The microchip is already associated with an animal. RescueGroups.org cannot remove any registries so you will need to contact the chip registration company to have them remove the current animal before attempting to register again.
If the microchip is already registered in the PetLink database, you can use your animal professional account on the PetLink website to transfer ownership. Please email support@petlink.net with any questions about transferring ownership. |
"Chip already associated with an existing pet, and owner."
In both of these cases, the microchip is reported as already registered with the Registry. If you are registering the microchip after the adoption, the new owners may have already registered their new pet directly with the registry. Or, the microchip is still registered to previous owners and you will need to re-register it. If you are trying to re-register a microchip you will need to contact the Registry directly and have the current registration removed before you can retry the registration.
"The pet is missing a required field. Please edit the pet and select a value for the field."
The registry requires a value for one of the pet fields, and that value isn't currently provided on the animal that you are trying to register. Edit the animal and update the field that is shown in the error and retry the registration.
"Registration of PetLink microchip not saved for non-PetLink registry."
Datamars microchips are sent only to the PetLink registry. This message means that the registration of a Datamars microchip will not be sent to a non-PetLink registry (eg., FreePetChipRegistry).
"Transponder is not prepaid."
PetLink only allows prepaid microchips to be registered through RescueGroups.org. If this is a Datamars/PetLink microchip, you will need to contact PetLink support directly to register the microchip. If you believe the message is incorrect, you would also need to contact PetLink support regarding this specific microchip.
"Failed to validate 'pet' object"
This typically means that the microchip has already been registered, so we cannot register it again through RescueGroups.org. You can confirm this by searching for the microchip on https://www.petlink.net. It is most likely the owners already registered their new pet directly, or the microchip is still registered to previous owners. If the microchip is already registered in the PetLink database, you can use your animal professional account on the PetLink website to transfer ownership. Please email support@petlink.net with any questions about transferring ownership.
"Failed to validate some fields."
That means that some field was unable to be validated by Petlink. These are a little more complicated as the exact error is not issued. Most often this means that the chip is already associated with an animal. We recommend you go to Petlink (https://www.petlink.net/) and search the chip number to see if it is already associated with an animal. If you check the registry and the chip is not associated with an animal please email support@rescuegroups.org and include the chip number and animal you were attempting the registry for.
"Failed to log-in to API. Please review the errors above, and contact RescueGroups.org support if you need assistance."
PetLink is reporting that your organization's user credentials are not valid at this time. You will need to log into your PetLink account (https://www.petlink.net) and verify your PetLink username and password. Then, you will need a Site Admin to update your Animal Microchip Settings with valid PetLink information by logging in at RescueGroups.org and going to Animals > Settings > Microchip Registrations