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You can accept calls from your website through the Contact Us form on your site.

Note
titleService Note

This feature is only available with the Website Service.

You may wish to receive calls directly from your website rather than receiving emails from visitors to your website. Calls can immediately be assigned to volunteers who can resolve the issue, answer the inquiry, or send information. Calls can be easier to manage overall than a lot of emails going to a generic "info@" email address. Rather than sift through many emails to determine which are requesting adoption information, for instance, you can quickly scan a form and assign it to a queue for responding.

Tip
titleWhere do I find it?

You can find the option to allow calls to be submitted from your website on the Website Settings page.

Expand
titleClick here if you are using the website interface

If you are still using the website service Website Service interface, you can manage this option by going to Features > Features Options > General Site Options: Allow visitors to submit in the admin menu.

You may wish to receive Calls directly from your website. Often these are better than receiving emails because they can immediately be assigned to volunteers who can resolve the issue.

Calls are requests for help/information. Sometimes they are entered by volunteers from voice mail messages, or entered to track a task that needs to be completed (like a vet check or reference check).

To accept Calls from your website, enable the Contact Us Form in the Contact Info Page section of the Website Settings page. You will then see the contact form on the Contact Us page.

Note
Be sure that you have at least one public Call Category and one Call Queue created in your Calls feature.

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