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We’re proud to add this service to your RescueGroups.org account for you. We hope that you’re looking forward to expanding your ability to manage your incoming calls.
Please expect an email from us very soon with setup instructions. Remember to bookmark our User Guide. The Getting Started with RescueGroups.org guide or our Voicemail Service guide may answer many of your questions.
NOTE: If you just created your RescueGroups.org account, you should have already received an email with the login information for your new service: your account number, user name, and password. If you do not receive that email after an hour, please let us know by opening a support ticket at: http://www.rescuegroups.org/support.
Thank you for being a part of our team of shelters and rescue groups! To learn more about our other services for rescue groups and shelters, visit: https://www.rescuegroups.org/services/
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With the Voice Mail service, you have an answering service with up to nine separate voice mailboxes. You can assign mailboxes to services, such as adoptions or returns, or to specific people, all your choice. Each mailbox can hold up to 100 messages at a time.
When you ordered your Voice Mail service, you selected one of three options:
- To receive a new local or toll-free number (free)
- To have your existing phone number ported ($25 add-on fee)
- To receive a new vanity phone number ($25 add-on fee)
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If you selected the add-on purchase of a toll-free vanity phone number, please search for your desired vanity number. There are many sites that offer this functionality, such as 800.com. Please understand that we cannot guarantee a number's availability, so we recommend that you select a few numbers and let us know your top three options. Once you identify your top three vanity toll-free numbers, please contact support to let us know so we can try to purchase one for your organization. Please note, we cannot guarantee that your number will have a specific toll free code (ie 800 or 888) but it will be a toll free number.
To transfer your existing phone number:
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NOTE: you will receive another email from us when your phone number has been assigned and set up in our system.
Getting started with your Voice Mail service
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You can add mailboxes at Services > Voicemail: Mailboxes > Add a Mailbox.
If you want callers to be able to leave a message for the new mailbox, change Allow Messages to Yes and then click Save Mailbox.
Follow the detailed instructions in our Voicemail Service guide to set up all the options, including mailboxes, greetings, alerts, and emails, etc.
The guide may also answer many of your questions and help to make the Voice Mail service setup and user experience smoother. The Getting Started with RescueGroups.org guide and all of our service guides walk you through the features and functions of the RescueGroups.org services.
And of course, you can always create a support ticket for assistance at any time. We’ve got you!
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Please remember that the Voice Mail service is a paid service. You can read more about how to pay your invoices here.
Have you seen our videos? Check out our new YouTube training channel at: https://www.youtube.com/channel/UCGBoRD21EasDfJ6wELJI0vw
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Be sure you have submitted a Port Authorization document. Your current provider requires that we provide them this information to prove that you have authorized your existing number be transferred to another provider, in this case, RescueGroups.org. Please note, this process can take up to 30 business days. Read how to complete the process to transfer your current phone number in the Voicemail Service User Guide. You also should have set up your voice mailboxes so once your number is transferred you can start use immediately. For detailed instructions see our user guide on Managing your Voicemail Boxes.
Remember, you can always create a support ticket for assistance at any time. We’ve got you!
Thank you for being a part of our team of shelters and rescue groups! To learn more about our other services for rescue groups and shelters, visit: https://www.rescuegroups.org/services/
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Please remember that the Voice Mail service is a paid service. You can read more about how to pay your invoices here.
Have you seen our videos? Check out our new YouTube training channel at: https://www.youtube.com/channel/UCGBoRD21EasDfJ6wELJI0vw
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It’s been a month since your Voice Mail service with RescueGroups.org began. We We hope your service has been set up and you are receiving calls! We hope that by now you’re familiar with configuring your voice mailbox and adding your answering message.
Remember, if you’re having trouble, you can always create a support ticket for assistance at any time or refer to our Getting Started Guide and Voicemail Service guide.
Provided you have your mailbox set-up, have you tried to create an email alert for telephone calls yet? It’s easy!
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- Click Services > Voice Mail: Mailboxes.
- Click the mailbox number, for example, 1.
- Click the Edit button.
- Enter a valid email address in the Email Address field to send an alert to a volunteer’s inbox.
- (Optional) Select Yes for Attach Recording. Select Select this if you want to receive an attachment of the audio recording.
- Click the Save Voicemail Mailbox button
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As soon as a message is left, a volunteer will receive an email with the text of the message plus, if selected, the attached recording of the message. You You can quickly screen and answer calls.
Thank you for being a part of our team of shelters and rescue groups! To learn more about our other services for rescue groups and shelters, visit: https://www.rescuegroups.org/services/
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