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Email 1- Welcome and Overview

Welcome to the RescueGroups.org Voicemail service! 

We’re proud to add this service to your RescueGroups.org account for you.  We hope that you’re looking forward to expanding your ability to manage your incoming calls.

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NOTE: If you just created your RescueGroups.org account, you should have already received an email with the login information for your new service: your account number, user name, and password.  If you do not receive that email after an hour, please let us know by opening a support ticket at: http://www.rescuegroups.org/support. 

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Let’s get started with the RescueGroups.org Voice Mail service! 

With the Voice Mail service, you have an answering service with up to nine separate voice mailboxes.   You can assign mailboxes to services, such as adoptions or returns, or to specific people, all your choice.   Each mailbox can hold up to 100 messages at a time.  

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To receive your vanity phone number:

If you selected the add-on purchase of a toll-free vanity phone number, please search for your desired vanity numberhere.  Once you select a . There are many sites that offer this functionality, such as 800.com. Please understand that we cannot guarantee a number's availability, so we recommend that you select a few numbers and let us know your top three options. Once you identify your top three vanity toll-free number please numbers, please contact support to let us know the number you chose so we can try to purchase it one for your organization.  . Please note, we cannot guarantee that your number will have a specific toll free code (ie 800 or 888) but it will be a toll free number.   

To transfer your existing phone number:

If you selected to transfer (or “port”) an existing phone number, you will need to submit a Port Authorization document.   Your current provider requires that we provide them this information to prove that you have authorized your existing number be transferred to another provider, in this case, RescueGroups.org. Please note, this process can take up to 30 business days. Read how to complete the process to transfer your current phone number in the Voicemail Service User Guide.

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Follow the detailed instructions in our Voicemail Service guide to set up all the options, including mailboxes, greetings, alerts, and emails, etc.

The  The guide may also answer many of your questions and help to make the Voice Mail service setup and user experience smoother.   The The Getting Started with RescueGroups.org guide and all of our service guides walk you through the features and functions of the RescueGroups.org services.   

And of course, you can always create a support ticket for assistance at any time.   We’ve got you!

Thank you for being a part of our team of shelters and rescue groups! To learn more about our other services for rescue groups and shelters, visit: https://www.rescuegroups.org/services/ 

You can always upgrade your RescueGroups.org services by clicking the Services tab at the top of your account page, then selecting Account Administration and then Upgrade Services.

Please remember that the Voice Mail service is a paid service.   You can read more about how to pay your invoices invoices here.  

Have you seen our videos? Check out our new YouTube training channel at: https://www.youtube.com/channel/UCGBoRD21EasDfJ6wELJI0vw

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We want to make sure that you’re getting familiar with the service and have taken the appropriate steps thus far.   Look for whatever choice you made for your phone number when you signed up below: 

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Be sure you have contacted support to let us know an area code and exchange (ex., 301-805) that you would like for your new phone number so that we can assign it to your organization.   You will receive an email back from support once the number has been assigned to your organization. You also should have set up your voice mailboxes. For detailed instructions see our User Guide on on Managing your Voicemail Boxes.

If you signed up to receive your vanity phone number:

Be sure you search the vanity numbers found here.  You By now, you should have selected a vanity toll-free number and contacted support to let us know the number you selected so we can purchase it for your organization.   You will receive an email back from support once the number has been assigned to your organization.   You also should have set up your voice mailboxes. For detailed instructions see our User Guide user guide on Managing your Voicemail Boxes.

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Be sure you have submitted a Port Authorization document.   Your current provider requires that we provide them this information to prove that you have authorized your existing number be transferred to another provider, in this case, RescueGroups.org. Please note, this process can take up to 30 business days. Read how to complete the process to transfer your current phone number in the Voicemail Service User Guide.  You also should have set up your voice mailboxes so once your number is transferred you can start use immediately.  For detailed instructions see our user guide on Managing your Voicemail Boxes.

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