Versions Compared

Old Version 1

changes.mady.by.user Mickey [RG]

Saved on

compared with

New Version 2

changes.mady.by.user Mickey [RG]

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Tip
titleWhere do I find it?

You can find the option to allow calls to be submitted from your website on the Website Settings page.

Expand
titleClick here if you are using the website interface

If still using the website service interface, you can manage this option by going to Features > Features Options > General Site Options: Allow visitors to submit in the admin menu.

You may wish to receive Calls directly from your website. Often these are better than receiving emails because they can immediately be assigned to volunteers who can resolve the issue.

Calls are requests for help/information. Sometimes they are entered by volunteers from voice mail messages, or entered to track a task that needs to be completed (like a vet check or reference check).

To accept Calls from your website, enable the Contact Us Form in the Contact Info Page section of the Website Settings page. You will then see the contact form on the Contact Us page.

Note
Be sure that you have at least one public Call Category and one Call Queue created in your Calls feature.

When a visitor to your web site website fills out the Contact Us form, they will be able to select one of the public Call Categories to place the call. The call will be added to the Category and assigned to the associated Call QueueQueue. Volunteers that are a member of the queue will receive an email alert telling them that a call has been added to their Queue.