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You can
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accept calls from your website
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through the Contact Us form on your site.
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If still using the website service interface, you can manage this option by going to Features > Features Options > General Site Options: Allow visitors to submit in the admin menu. |
You may wish to receive Calls calls directly from your website . Often these are better rather than receiving emails because they can immediately be assigned to volunteers who can resolve the issue.
Calls are requests for help/information. Sometimes they are entered by volunteers from voice mail messages, mail messages or entered to track a task that needs to be completed (like a vet check or reference check).
To accept Calls from your website, enable the Contact Us Form in the Contact Info Page section of the Website Settings page. You will then see the contact form on the Contact Us page.
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| Be sure that you have at least one public Call Category and one Call Queue created in your Calls feature. |
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You can find the option to allow calls to be submitted from your website on the Website Settings page.
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