When your account was created, the person who requested the account was given the authorization to manage the account, including adding and removing services and closing the account. This individual may also have provided an alternate authorized contact. Please note, an authorized contact always has (or can obtain) full Site Admin permissions. The individual is not required to have security permissions in your account to be an Authorized contact, and cannot be removed as an Authorized contact by deleting their RescueGroups.org user account.
If this individual is no longer available for your organization, you need to submit a Change of Authority request to us in order to change the Authorized contacts on the account.
Your Change of Authority request will remove the Site Admin role from all users except the new Authorized Contact. The Authorized Contact will then need to add the Site Admin Role back to the appropriate users. For more information on adding roles see our guide here: Assigning roles and permissions and for more information on permissions see our guide here: About roles, security, and permissions.
To request a Change of Authority, complete and submit the form found here: https://rescuegroups.org/change-of-authority-request/
After submitting the request form, a page displays giving you further instructions.
Print the included PDF file on organization letterhead and mail, email, or fax it to us.
Remember to sign the form at the bottom.
The COA will be processed as soon as we receive a hard copy or a scanned version of the paperwork.
When processing a COA request, our staff will attempt to confirm that the new authorized person is officially associated with the organization. If we are unable to do so through public records, we may reach out with a request for additional documentation.
Mail to:
RescueGroups.org
PO Box 1245
Bowie, MD 20718-1245
Email to:
support@rescuegroups.org
Fax to:
240-630-4880
Your Change of Authority request will not be processed until we receive your paperwork, either by mail, or a scanned version by email. Your paperwork must include the printed COA form on organization letterhead or it will not be processed.
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