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When your account was created, the person who requested the account was given the authorization to manage the account, including adding and removing services and closing the account. This individual may also have provided an alternate authorized contact. Please note, an authorized contact always has (or can obtain) full Site Admin permissions. The individual is not required to have security permissions in your account to be an Authorized contact, and cannot be removed as an Authorized contact by deleting their RescueGroups.org user account. 

If this individual is no longer available for your organization, you need to submit a Change of Authority request to us in order to change the Authorized contacts on the account. 


To request a Change of Authority, complete and submit the form found here: https://rescuegroups.org/change-of-authority-request/

After submitting the request form, a page displays giving you further instructions.

Print the included PDF file on organization letterhead and mail, email, or fax it to us with a copy of your driver's license.

Remember to sign the form at the bottom and include a copy of your driver's license.

The COA will be processed as soon as we receive a hard copy or a scanned version of the paperwork.

Mail to:
RescueGroups.org
PO Box 1245
Bowie, MD  20718-1245

Email to:
support@rescuegroups.org

Fax to:
240-630-4880

Your Change of Authority request will not be processed until we receive your paperwork, either by mail, or a scanned version by email.  Your paperwork must include the printed COA form on organization letterhead and a copy of your driver's license or it will not be processed.


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