Only Voice Mail Admins and Site Admins can manage voicemail activities in your RescueGroups.org account. Learn more about RescueGroups.org roles in our Getting Started user guide.

Each of your individual voice mailboxes may have a separate greeting.  However, you may not want each mailbox to have its own greeting.  For example, you might say in your main greeting, “press 1 to leave a message for the events coordinator,” and you might not want another greeting on that mailbox.  

If you create a mailbox without a greeting you will not be able to login to the mailbox using your phone. Since there's no greeting there's no opportunity to press * to enter the administrative menu of the mailbox.

To configure a mailbox without a greeting, follow these instructions:
  1. Dial your voice mail phone number
  2. At your main greeting (or the message about "test number"), press *
  3. Enter your Master Admin Password when prompted and press #
  4. From the admin menu, press the number for the mailbox greeting you would like to record (you must have already created the mailbox)
  5. Press 2 to set the mailbox to not use a greeting
  6. Press 0 to exit the mailbox greeting menu




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