I am not getting alerts when an online form is submitted, how can I troubleshoot this?
As there are a few places to enable alerts and some settings that interact with each other. There are three main checks you should do, which we will walkthrough below. You may also find this article in our guide helpful: https://userguide.rescuegroups.org/display/OFG/Using+form+submission+alerts
A Site Admin for your organization can enable the option to send form submission alerts to Volunteers. This is a large-scale setting that allows the sending of alerts in general and must be enabled to send any alerts.
Note- Organizations can also choose to include the questions and answers in that email by selecting Yes next to Include questions and answers in submission email alerts
Now that we have checked the large scale settings, we need to check your individual settings on your individual login account, which are called “My Settings”.
Note- Remember, if you enable this under My Settings, but your organization disables sending the form alerts (#1), you will no longer receive alerts.
Finally, your organization may choose specific email addresses for form submission alerts and this can be different for different forms in your account. These emails can be entered manually or a Default Assignee may be selected. Directions to check both are found below.
To check any Alert Email addresses:
To check the Default Assignee:
If you still are having trouble receiving your alerts after checking these items, please open a support ticket with us so we can have a look at your specific account.
Powered by a free Atlassian Confluence Community License granted to RescueGroups.org. Evaluate Confluence today.