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I can't tell when a donor did the sponsorship on the website..  Someone entered a sponsorship from the dog's page, it was logged under Sponsorships as pending, but they didn't complete the paypal portion.  I wanted to reach out to them, but I can't tell when they actually did it.  I created a new datatable view but didn't see dates other than start and end for the reoccurring donations, which this is not.  Donation date looks like it is the date it was confirmed.

Thanks,

S

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    1 answer

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      Stacey,

      The sponsorship was not completed in the case you are referring to. Typically, you would go to PayPal to view the transaction, and the Animal ID would be included in that transaction along with the date. You would then confirm the Sponsorship in your RescueGroups.org account.

      Hope that clarifies.

      Warmly,

      Michelle

      1. Stacey McVey

        Michelle, 
        Since they didn't complete the entire process there isn't a transaction in paypal.  I don't have any idea when they attempted to make the sponsorship. I was hoping there was an add date/timestamp.

        Thanks,
        S

      2. Michelle Peters-Spivack [RG]

        Stacey, because the sponsorship was incomplete there is no date. I sent you an email regarding this. 

        Warmly,

        Michelle

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