She got this error message: "Your login is no longer valid. Please contact your administrator."
That error message most likely means the account was deleted. You can follow the directions in our guide linked below to re-activate it:
Reactivating a deleted user login account
If this does not solve your issue we would encourage you to open a support ticket. Please include the email and user login of the individual receiving the error. You can open a support ticket here: https://rescuegroups.org/support/
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