It sounds like apostrophes come through in html. Is there a fix for this aside from avoiding them?
Unfortunately, this is a known bug with our Online Forms email notifications that has been reported in our issue tracking system here:
Apostrophe becomes â€™ in submitted form responses
We do hope to address this issue soon, but we're unable to provide an ETA for that resolution at this time. Please consider voting for this issue to raise its priority for our developers. We do regret the inconvenience and appreciate your feedback!
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