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One possibility is that visitors may be entering a country code (1-555-555-5555) which would be considered invalid by the form logic check. We understand that information may not be apparent to your users, and have noted that feedback for further improvements. As a workaround for now, you may want to consider including this digit limit information in your form introduction.
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Why do some people say they have an issue with the phone number section? They get an error that the number is invalid.