Petfinder Issue

 
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Why is it taking so long for Petfinder to add an animal?  We posted a dog yesterday and its still not showing up in Petfinder.  Thanks.

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    3 answers

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      Jean,

      We are aware of problems with the Petfinder Auto-uploading and apologize for the inconvenience. They are experiencing issues and passed along their sincere apologies to our organizations. You can read more about this incident on our status page: https://status.rescuegroups.org/

       
      We recommend visiting our status page to view active incidents that may affect your service. You are welcome to subscribe to updates so that you can be notified immediately if issues arise.  We will provide updates to our status page on this service incident so you can receive notification when the issue has been resolved. If your Exports take more than 72 hours let us know (open a support ticket here: https://rescuegroups.org/support/) and we can reach out to Petfinder directly.


      Sincerely,

      Karen

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        I have noticed photos missing as well.

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          I've noticed that as well.  They tend to update them overnight, but sometimes it's only half-baked where the photos are missing until the next day.  I'm not sure if it's on the RG side of PetFinder side...

          1. Emily T [RG]

            RescueGroups.org uploads data to Petfinder several times a day, however Petfinder has recently communicated to us that processing time for uploads to their website may take up to 48 hours. We have occasionally had several reports of this processing time lasting over 72 hours. You can read more about that situation here on our status page: https://status.rescuegroups.org/

            If your animal listing changes are not loading to Petfinder after 72 hours, or you have a specific animal that you are not seeing listed or removed from your Petfinder account, please contact our support team so we can help troubleshoot the situation further.

            Regards,

            Emily

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