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We have a couple of people that say that they did not unsubscribe, yet they are marked as such and no longer receive our emails as a result of it.  The only workaround I know is to use a different email address, but there should be a way to reverse something like this...

  1. Deanna Ells

    How do you ask someone to subscribe again?  I want to receive marketing emails but currently I am unsubscribed (I was testing the feature not knowing I couldn't reverse it).

  2. Michelle [RG]

    Donna,

    You would go to the organization's website and use the sign-up widget on their website.

    Warmly,

    Michelle

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1 answer

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    Gale,

    To comply with anti-spam laws, there isn't a way for you to update this for users. The best way is to ask those folks to subscribe again.

    Warmly,

    Michelle

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