I love that we can send an email reply to a form submission without leaving RG. Not having to leave RG to send the email is not only efficient, it also helps to keep an accurate log of communication. But is there a way to allow replies to post within RG as well, so that if the user replies, all further communication doesn't occur elsewhere (e.g., Gmail)?
Example
John submits a contact form
I review the submitted form within RG and reply using 'Contact Applicant'
John receives my reply and responds
His response is sent to the organization email, which is handled in Gmail, outside of RG
Because all communication is now in Gmail, each person who deals with this person will need to manually add comments to the submitted form to ensure there is an accurate record of what transpired after the initial reply from within RG (#2)
In summary, is there a way for the response in #3 to post to his specific form submission in RG? Instead of it being sent to an external (Gmail) inbox.
I love that we can send an email reply to a form submission without leaving RG. Not having to leave RG to send the email is not only efficient, it also helps to keep an accurate log of communication. But is there a way to allow replies to post within RG as well, so that if the user replies, all further communication doesn't occur elsewhere (e.g., Gmail)?
Example
In summary, is there a way for the response in #3 to post to his specific form submission in RG? Instead of it being sent to an external (Gmail) inbox.