Why are my animals are not displaying in my Pet Adoption iFrame?

 
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I added the Pet Adoption iFrame to my Facebook page and Website, but my animals are not displaying. What do I do?

  1. Tammie Riepe

    We are having the same issue.  Only 6 of 28 are showing through the iframe.

  2. Nancy E Knox

    Our cats are displaying but none of our dogs.  We are account 7772

  3. Michelle [RG]

    Please submit a support ticket so we can troubleshoot for your individual situation.


    Sincerely,

    Michelle

  4. Brenda Scamordella

    We are having the same issue. NO PETS showing on our webpage or Facebook page.  

  5. Michelle [RG]

    Hello, be sure to always check service status updates https://status.rescuegroups.org/.

    If you are experiencing issues and no issue has been reported, please open a support ticket.

    Thank you,

    Michelle

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2 answers

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    1. First be sure you have enabled your API Exports by going to Animals > Exports and enabling API Exports.
    2. Then you may disable any enabled exports you do not want active by clicking "Click to disable". However, be sure to leave the main API Export enabled.

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      All the animals on our website are not showing up either.  There are only 18 showing and we have 36 available.

      1. Karen [RG]

        Shirley,

        Please submit a support ticket so we can troubleshoot for your individual situation.


        Sincerely,

        Karen

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