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I cannot figure out how to see or follow up on a Support Ticket that I create.  Once it's created, that is the last I see of it.  I never receive any confirmation email about it.  When I try to find it, I am asked for the Support Ticket number - I don't have that, as I never get an email with that information, when I submit a ticket.  I've checked the Messaging Center - the only messages I get there are about microchip registrations.   Thanks for any help I can get.  

  1. Andrea Jaffrey

    I’ve had the same problem so I always take a screenshot of the created ticket page so I can reference it again.


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2 answers

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    What if you don't write it down and dont get an email? Is there another way to find out the status?

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      Patty,

      I'm assuming you are creating the support ticket from the Support website.  When the ticket is created you can write down the ticket number.

      For example it might say:

      Ticket Key
      GNA-151413-WMG

      You can enter the ticket key (the entire thing with letters and numbers) on the Support website home page under Update an existing support ticket to view the current status and see any responses.

      Richard

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