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How often is RescueGroups.org exporting our pet data to Petfinder?

 

  1. Carrie Neidorf

    We have kitties that were marked "adopted" over a week ago still showing on petfinder.com.  What is causing this problem as it is new with the petfinder sync change?

  2. Jean Stone

    We have been waiting for almost a week for our pets to be updated on Petfinder.  

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1 answer

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    The upload to Petfinder (and their subsequent import) happens on an hourly basis.  It takes a total of about 1-2 hours for your data to be updated on the public Petfinder pet list.  We are looking at ways to decrease the time required, but that is mostly dependant on the Petfinder systems to process your data in a timely manner.

    1. Carrie Neidorf

      It is taking 2-3 days for our animals to show on petfinder.  Is there a reason?

    2. Jean Stone

      Do you know why Petfinder is not updating?  Very frustrating to have added new pets and they aren't appearing at all on Petfinder.  And we have some that were adopted but are still showing as available.

    3. Richard Saffell [RG]

      I'd recommend that you open a support ticket if you're still having an issue.

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