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It looks like medical info can be entered as an Intake Service (Exam, Spay/Neuter, etc) or as a Journal Entry (Journal Entry Types: Spay/Neuter, Vaccination, etc).

What is the best practice for maintaining the medical info?  Only use Journal Entries?  

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      Emily,

      We recommend using journal entries yes.  Here is the main page in our guide on Animal Journals: About the Animal Journal.  Many organizations find it convenient to use the Animal Journal Templates (link here: Using the animal journal template) to customize the common medical procedures/items they need to track.   

      Sincerely,

      Karen

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