Why can't I find the Logins for someone that registered multiple times?

 
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I know someone has registered with us multiple times and has multiple Logins, but I can't find them in my Contacts list.

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    1 answer

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      When someone registers on your website or with your Online Forms, they may not be automatically added to your Contacts list.  (FYI: this behavior can be changed in your Contacts Settings.)

      The process would typically work like this if you were not adding Contacts automatically:

      1. A visitor registers on your website
      2. The person submits an Online Form, Meet Request, etc.
      3. You would review and process that submission, during which you would add the Contact to your Contact list or possibly merge the Contact with an existing Contact in your list.

      In some cases, the visitor's Contact record is created but never added to your Contacts List, which can cause confusion.

      The easiest way to find the person is to search your User Login Accounts (Logins).  You can do that by going to Contacts > User Login Accounts.  Search by name or email address.  Once you find the person click their Name in the Contact column.

      If the Contact is not already in your Contacts List you will see a message:

      This contact has not been added to your contact list.
      Add as a new contact or Merge with an existing contact.

      You then have the choice to add a new Contact or merge the Contact with an existing one.

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