I'm trying to set up a process for our group, but I'm gettting confused by categories & queues.
I was wondering if anyone experienced with the process might share their set up so I use your learning curve and not recreate the wheel. We are a medium sized cats-only rescue that works with our municipal shelter.
Right now our queues are: Adoption inquiry, adoption follow up, spay/neuter assistance, surrender-stray, surrender-owned, and volunteer. When I go to set up categories, it seems like it should be the same thing. I may be over complicating this because we only do cats?
Any and all advice is welcome.
Sorry if it's confusing!
Call Categories are just for your reporting and organization. I don't believe there's any other tie-ins to Categories.
Queues are used to assign Calls. So Queues have members that will receive alerts, etc. and they are responsible for the Call.
The general idea is that a Category would be somewhat generic for reporting purposes (of course you can use it however you want). So, you might have a Category of "Trap-Neuter-Return". Then the Queue would be people that are responsible for the call and it might be broken down a little more, like "TNR - Training".
I hope that makes sense.
Thanks! I'll just repeat the queues as categories. I just thought there might be something I was missing:)
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