Is there a way to see the current support tickets? I have some suggestions that may already be in process, and don't want to bother you too much with nitpicky things that might already be considered.
There isn't a way to look at Support tickets, but as far as suggestions and requests, you can search the Questions section of our User Guide for related posts.
We're also starting to use a tool to track all of the requests that are being considered. You can actually login and search and post your ideas and suggestions. Here's the link:
If you don't find anything that matches your idea, then please definitely post your idea to either the Questions page or to JIRA!
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