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I have had the pictures upload sideways a couple of times. I've tried rotating the picture and re-uploading, but it doesn't fix it.  And I've been able to fix it a few days later with the same pic, but don't know why.

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    4 answers

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      This question was also asked here:

      https://userguide.rescuegroups.org/questions/12026086

      To hopefully alleviate this problem, we've added a request to add the ability to rotate uploaded pictures.  

      We've added this request to our tracking system, and it is linked below.

      Please go to the following page and vote for this issue if you'd like to see us implement it.  Also, if you have any comments or suggestions related to the request you can enter them at the page below.

      CMTY-134 - Add ability to rotate pictures Open


      Helpful Videos:

      How to Rotate a Picture in Windows 10 

      How to Rotate a Picture in Mac OSX

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        I've done uploads for month from my iphone to the ipad when suddenly one day they started going sideways when no other factors had changed. This is actually a bug than a feature request because it worked fine until two weeks ago. Seems like this is an on-going problem for years. I loved the software because it was so easy to use but now it's added hours of extra work a week just to flip pictures if I want it to look correct on Petfinder and Adopt a pet, etc. Since I lack the time to do that (because of other shelter duties) our profiles look kind of junky now (as if we don't know how to upload a picture properly). Please fix this on your end Rescue Groups.

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          If you are seeing your images from your phone or computer rotated when you upload, please read the information below.

          When you take a photo, most devices have an option to "auto-rotate" so that when you view it on your phone or computer, it automatically rotates the image. That rotation information is like a little sticker on the image. and is not actually saved with the image. When you upload your photo to the web, the sticker with that rotation information to rotate is missing.

          You will need to use an application that re-saves the image so it "saves" the rotation data. You'll know you are saving it with the rotation data if you have to select "file > save as"

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            I have had the same problem at times. What you need to do is save the picture by pulling up the picture on your computer and then choosing "save as". Just rename it and that will fix the orientation. 

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