When I click on a link, I get kicked out of the Manage Interface and other strange browser behaviors. What can I do to try and troubleshoot and correct these issues?
You might experience the following issues:
The most common source of miscellaneous problems with your web browser is the browser "security" settings. Very often these settings will get accidentally changed, or changed by an application that is installed.
It's also possible that your web browser is having an issue with your cookies, so clearing your cookies may also resolve the issue.
When this issue occurs it almost always happens with the Internet Explorer web browser. The instructions below are specifically for IE10 and IE11, the most common versions of IE in use at this time.
The best way to resolve the issue is to reset the browser security settings to their default. This issue is more common with Internet Explorer. Here is a web page on Microsoft's website on how to reset IE settings: http://support.microsoft.com/kb/923737
To reset your Internet Explorer security settings to their defaults, do the following:
Clearing your web browser's cookies may also resolve the issue.
These instructions are for adding the Pet Adoption Portal website to your Compatibility View settings in Internet Explorer. This step is most helpful with issues with the HTML editor, for example, unable to select content in the editor window, or unable to change font size, font face or font styles (bold, etc).
If issues continue, you may be able to avoid the issue by adding the website to your Trusted Sites list. You should not have to do this, and it should be done only as a test or temporary workaround.
To troubleshoot FireFox, try the following:http://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?redirectlocale=en-US&redirectslug=Basic+Troubleshooting
Here is a link to Google's directions on how to Clear Cache and Cookies in Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
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