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This user guide is outdated. It is superseded by our new individual service guides. Please view the Getting started with guide for a list of all the service guides:

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When your account was created, the person who requested the account is considered authorized to manage the account, including adding and removing services, and closing the account.  Also, an authorized person on the account always has (or can obtain) full Site Admin permission.

If that person is no longer available for your organization, you need to submit a Change of Authority (COA) request to us in order to change the Authorized contacts on the account.

To request a Change of Authority, please complete and submit the form on the following web page:

After submitting the request form, you must print the included PDF file on organization letterhead and mail it to us with a copy of your driver's license.

The COA will be processed as soon as we receive hard copy or a scanned version of the paperwork.

Mail to:
PO Box 1245
Bowie, MD  20718-1245

Your Change of Authority request will not be processed until we receive your paperwork, either by mail, or a scanned version by email.  Your paperwork must include the printed COA form on organization letterhead and a copy of your driver's license or it will not be processed.

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