Once you've enabled your microchip registries and saved the required registrant information (name, address, email address, etc), we will submit that information along with the microchip number to the registries you have enabled.

How to know if a microchip registration is successful

If you enable email alerts for microchip registrations, you will receive an email and/or a message in your Message Center (on the right side of your account dashboard) when the microchip registration is submitted.  The message will include information regarding the results of the registration (success, failure) and any error messages we received from the Registry. This message is listed there for only a short period of time; the messages will be deleted over time.  However, you must first enable email alerts for microchip registrations to receive the emails.

Another way to view the success or failure of a microchip registration is to access the Microchip Registrations list. See below, Reviewing your microchip registrations.

Enabling the email alert for microchip registrations

To enable the email alert, go to Settings & Options > Animal Settings and select General microchip settings. 

After the microchip registration information is saved, the registration submission cannot be canceled or changed.  In order to change an existing registration, you must contact the Registry directly and follow their processes for changing the information.

See the chapter How to use the automatic microchip registration feature for instructions on registering your microchips.  This chapter also has information about success and failure review.

Reviewing your microchip registrations

You can see your list of microchip registrations by going to Animals > Microchip Registrations.

When a registration is attempted, we get a response from the registry and that response (success/error) shows up under the specific registration listed under Microchip Registrations.  So you can always go to the microchip registration list to get information about success/failure as well.