Here are the major issues you may experience:
Your RescueGroups.org account is able to upload your adoptable pet data to the Petfinder website.
Check the Petfinder "help" web page for outages and known issues that Petfinder is reporting. The most common issues that have been reported to us include:
- "Pictures not updating." If Petfinder reports that pictures are not updating, you should not expect them to appear on the public pet list. This affects your pets regardless of whether you are using RescueGroups.org to update your Petfinder pet list. See the troubleshooting pictures item below for additional information.
- "Pets not updating. Search is out of sync, no updates." You may or may not see your pets on the public pet list when Petfinder is reporting an issue related to "pets not updating."
- Check the Petfinder admin Pro page. Do your pets and pictures appear there? If so, the upload from RescueGroups.org ran correctly, but the Petfinder system has not updated their "public" pet list.