Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Note
titleCurrent Petfinder upload status as of 7/9 1 PM17 10 AM

Here are the major issues you may experience:

  • Pets Duplicate pets - pets without an ID number are not removed when the import from RescueGroups.org occurs. Petfinder says this is by design and the old pets (the ones without the ID number) should be manually deleted. Another option is to delete all of the pets in your pet list and let the import re-add all of your pets to get everything into sync. You may even be able to email Petfinder (help@petfinder.com) and ask them to delete your pet list for you.
  • Pet pictures are being added to the pets Pictures in the wrong order . - Petfinder has found a bug in their import system that is affecting the picture order.  They are planning to resolve the issue, but we have not been given an ETA for when the issue will be resolved. They suggested that you may be able to change the order in your Pro account, but they're not sure if the picture order will revert when the next import occurs. When we hear from them that the issue has been resolved we will make every effort to get all of your pets' pictures back in the expected order.Some We do not have an ETA for when this issue will be resolved and we suggest that you contact Petfinder (help@petfinder.com and outreach@petfinder.com) if you have any questions or concerns.
  • Pets not updating - some random pets' descriptions and pictures are not being added or updated correctly on Petfinder. We are helping them determine why this is happening and we hope they can resolve it quickly.do not have an ETA for when this issue will be resolved and we suggest that you contact Petfinder (help@petfinder.com and outreach@petfinder.com) if you have any questions or concerns.

Your RescueGroups.org account is able to upload your adoptable pet data to the Petfinder website.

...

  1. Check the Petfinder "help" web page for outages and known issues that Petfinder is reporting.  The most common issues that have been reported to us include:

    1. "Pictures not updating."  If Petfinder reports that pictures are not updating, you should not expect them to appear on the public pet list.  This affects your pets regardless of whether you are using RescueGroups.org to update your Petfinder pet list.  See the troubleshooting pictures item below for additional information.
    2. "Pets not updating.  Search is out of sync, no updates."  You may or may not see your pets on the public pet list when Petfinder is reporting an issue related to "pets not updating."
  2. Check the Petfinder admin Pro page.  Do your pets and pictures appear there?  If so, the upload from RescueGroups.org ran correctly, but the Petfinder system has not updated their "public" pet list.

...