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titleCurrent Petfinder upload status as of 7/17 10 AM

Here are the major issues you may experience:

  • Duplicate pets - pets without an ID number are not removed when the import from RescueGroups.org occurs. Petfinder says this is by design and the old pets (the ones without the ID number) should be manually deleted. Another option is to delete all of the pets in your pet list and let the import re-add all of your pets to get everything into sync. You may even be able to email Petfinder (help@petfinder.com) and ask them to delete your pet list for you.
  • Pictures in the wrong order - Petfinder has found a bug in their import system that is affecting the picture order.  They are planning to resolve the issue, but we have not been given an ETA for when the issue will be resolved. They suggested that you may be able to change the order in your Pro account, but they're not sure if the picture order will revert when the next import occurs. We do not have an ETA for when this issue will be resolved and we suggest that you contact Petfinder (help@petfinder.com and outreach@petfinder.com) if you have any questions or concerns.
  • Pets not updating - some random pets' descriptions and pictures are not being updated correctly on Petfinder. We do not have an ETA for when this issue will be resolved and we suggest that you contact Petfinder (help@petfinder.com and outreach@petfinder.com) if you have any questions or concerns.

Your RescueGroups.org account is able to upload your adoptable pet data to the Petfinder website.

Info

In order to upload your pets to Petfinder you must first have an account with them.  If you don't already have one please visit their website to sign-up, and continue this setup process after you have an approved account.

Warning

It's really important that you be sure you have added all of your pets to your RescueGroups.org pet list before enabling the import in your Petfinder account, because when you do, all pets, including available and adopted, will be deleted and replaced with the available pets from your RescueGroups.org pet list.

If you are unsure, please contact RescueGroups.org Support before continuing.

Info

There are a few limitations in what the Petfinder FTP allows us to upload. Most notably:

  1. Videos and Video URLs will not add to your pets when you use the FTP upload. There will be no videos associated with your pets.
  2. Petfinder does not allow any HTML in the animal descriptions. Any HTML will be removed from the pet descriptions.
  3. Pet-specific locations will not be set. All pets will inherit the default account location.
  4. Only pets with a sex selected will be imported. Pets without a sex selected will be ignored by the Petfinder import.


Do the following to To set up your export to Petfinder and the then import into their system:

  1. Send an email from an email address on your Petfinder account to help@petfinder.com and include the following information:
    1. Your Petfinder shelter ID.
    2. A request that Petfinder configure your account for import from RescueGroups.org.
    3. A statement that you understand that your Petfinder pet list will be replaced with your pets from your RescueGroups.org account.
  2. When you receive a response from Petfinder help it will include your FTP account username and password.  Forward that email to RescueGroups.org support.

Here is a sample email your you can send to Petfinder.  Be sure to update the shelter ID to your actual account.  Please note that Petfinder will delete all pets from your account in preparation for the import from RescueGroups.org.

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