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1. Check the Petfinder "help" web page for outages and known issues that Petfinder is reporting.  The most common issues that have been reported to us include:

   1. "Pictures not updating."  If Petfinder reports that pictures are not updating, you should not expect them to appear on the public pet list.  This affects your pets regardless of whether you are using RescueGroups.org to update your Petfinder pet list.  See the troubleshooting pictures item below for additional information.
   2. "Pets not updating.  Search is out of sync, no updates."  You may or may not see your pets on the public pet list when Petfinder is reporting an issue related to "pets not updating."
2. Check the Petfinder Pro page.  Do your pets and pictures appear there?  If so, the upload from RescueGroups.org ran correctly, but the Petfinder system has not updated their "public" pet list.
3.  Outdated or duplicate pet entries on Petfinder may be caused by editing an uploaded RescueGroups.org animal through your Petfinder account. If you edit animals directly through your Petfinder account, the animal listing may no longer be recognized as part of the RescueGroups.org upload and therefore, the animal will not be updated. If the animal is still available in RescueGroups.org, there may have been a new listing created in Petfinder, so it will appear as a duplicate listing. We recommend that you manually remove the edited animal from your Petfinder admin account to remove the outdated or duplicate entry. 
4. If your Petfinder Pet List is not in sync and new animals are not being added:
   
   1. Verify that your Petfinder export is still enabled in RescueGroups.org by going to Animals > Exports.
   2. Verify that your Petfinder Automatic Pet Importing setting is still set to ON. If your Petfinder account is no longer set to Automatic Pet Import, we recommend that you reconfigure your Petfinder account to again allow uploads from RescueGroups.org. You may also want to bulk delete your Petfinder animal list as it may be out of date. If your RescueGroups.org export is still enabled, a bulk delete will soon be repopulated with clean data when RescueGroups.org next performs an automatic upload. You can perform a bulk delete from your animal admin page in your Petfinder account by clicking Select All and then updating the status to Deleted, as shown in the screenshots below.
      
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Common issues you may experience when trying to update your Petfinder pet list

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