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After you log in to your RescueGroups.org account, you will see your personal account home screen, like the one below. It's a good idea to get familiar with how items are grouped and where they're located. Please spend some time exploring the items available below each heading: Animals, Contacts, Website, Features, etc.

  • You will find your organization ID Account number listed in parenthesis next to your organization name. We also refer to this as your Organization ID.  
  • To change your username, password, and preferences, click My Settings, located to the right of your name and using a small gear icon.
  • Access our user guides online from the Help & Support box on the right.
  • If you are a Site Admin, you can access the Account Settings under Services > Account Administration.
  • The Quick Links section in the middle of the page includes links to our most used features, such as adding or searching for an animal, adding or searching for a contact, adding volunteers (your basic "role" in the organization), adding a location, event, and adoption.  It also includes a link to the reports you can pull.
  • The My Rescue section, also in the middle of the page, is personalized to each user.  This section shows your fosters and other information that pertains only to you.
  • Notice the boxes on the left.  You can search the site, add animals, contacts, and so forth from here, and most importantly, contact customer support.

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