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When a call is created, the content of the call is added to a Call Log. To view the Call Log for a Call, go to that Call's page and click Call Log. Only Calls Admins can add calls. However, Calls Operators can be assigned to calls and can update the calls to which they are assigned. For more information about roles and permissions for your service, see About roles, security, and permissions in the Getting started with RescueGroups.org guide. |
In addition to being assigned a Category, each Call is assigned a queue. A queue is a group of calls awaiting action that are typically handled by one group of volunteers.
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In order for you to use the Contact Us Form, you must have at least one public Call Category and one Call Queue created in the Calls feature and . Members must be added to a Call Queue in order to get email alerts. |
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