Call queues can help you track and manage both the calls that come into your organization and the calls which should be made.  Your account has a default queue, but you can also set up a custom queue. You can delete any queue, so it's safe to experiment until you get the right process for your organization.  The Calls Queues list Queue list is a data table and acts like all other data tables in your account.  A queue is simply a list of calls awaiting action by a particular volunteer or group of volunteers.

The call queues queue allow you to list, categorize, assign, and track calls coming in and going out of your organization.

When you click the Queues button Queue button, the drop-down menu shows the Default queue.  All of the queues you create will be listed in the menu.  Next to that menu is the Actions drop-down menu.  You can select one queue or check multiple queues to delete.

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When you add a view, you can select from any field in the queues menu, and sort in different ways.

Contacts calls queue

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You may want to track the calls made by any given contact, for instance, by an adopter or donor. To view the queue for any particular contact, navigate to that contact and click the Calls link from the menu at the top of the contact information.

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